Rawdly | Operated by ABDO OTMANI LTD
Effective Date: 4 April 2026
Last Updated: 4 April 2026
Version: 1.0

These Terms and Conditions govern your access to and use of the Rawdly website at https://rawdly.com and the Rawdly Parent mobile application available on the Apple App Store and Google Play Store (collectively, the "Platform" or the "Service"). Please read these Terms carefully before using the Service.

Acceptance of Terms
Definitions
Eligibility
User Accounts
Subscription Plans, Free Trials, and Billing
In-App Purchases and One-Time Payments
User-Generated Content
Intellectual Property and Trademarks
Feedback and Suggestions
Promotions, Contests, and Sweepstakes
Acceptable Use Policy
Children's Data and Operator Responsibilities
DMCA and Copyright Infringement
Third-Party Services and Links
Disclaimers and Limitation of Liability
Indemnification
Termination and Suspension
Governing Law and Dispute Resolution
Changes to These Terms
Severability and Entire Agreement
Contact Us

1. Acceptance of Terms

By accessing, downloading, installing, or using the Platform in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy, which is incorporated herein by reference.

If you are using the Platform on behalf of an organisation (such as a daycare centre or childcare business), you represent and warrant that you have the authority to bind that organisation to these Terms, and all references to "you" shall include that organisation.

If you do not agree to these Terms, you must not access or use the Platform.

These Terms constitute a legally binding agreement between you and ABDO OTMANI LTD ("Rawdly", "we", "us", or "our").

2. Definitions

Term	Definition
Platform	The Rawdly website at https://rawdly.com and the Rawdly Parent mobile application, collectively.
Service	All features, functionality, content, and services made available through the Platform.
User	Any individual who accesses or uses the Platform, including administrators, daycare staff, and parents or guardians.
Operator	A daycare centre, childcare business, or other organisation that subscribes to Rawdly and uses the Platform to manage its operations.
Account	A registered user profile created by a User to access the Platform.
User Content	Any text, images, data, notes, records, or other material submitted, uploaded, or created by a User through the Platform.
Subscription	A recurring paid plan granting access to the Service for a specified billing period.
In-App Purchase	A one-time or recurring payment made within the Platform or through a mobile application store.
Free Trial	A time-limited period during which a User may access the Service without charge.
Intellectual Property	All patents, trademarks, trade names, service marks, copyrights, trade secrets, logos, visual design, software, and other proprietary rights owned by Rawdly.

3. Eligibility

By using the Platform, you represent and warrant that:

You are at least 18 years of age;
You have the legal capacity to enter into a binding contract in your jurisdiction;
You are not prohibited from using the Service under applicable law;
If registering on behalf of an organisation, you are authorised to do so and to bind the organisation to these Terms.

The Platform is not designed for, and we do not knowingly allow access by, individuals under the age of 18. If we become aware that a person under 18 has created an account, we will terminate that account promptly.

4. User Accounts

4.1 Account Registration

To access most features of the Service, you must create an account by providing accurate, current, and complete information as prompted during registration. You agree to keep your account information up to date at all times.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your password. You agree to:

Use a strong, unique password for your Rawdly account;
Not share your credentials with any third party;
Not permit any other person to access the Service using your credentials;
Notify us immediately at contact@rawdly.com if you suspect any unauthorised access to or use of your account.

We will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

4.3 Account Accuracy

You agree not to impersonate any person or entity or misrepresent your affiliation with any organisation when creating or using an account. Providing false or misleading information during registration may result in immediate termination of your account.

4.4 One Account Per User

Each individual user is permitted to maintain one account. Operators may create multiple user accounts within their organisation's subscription for authorised staff members and parents/guardians, subject to the applicable subscription plan limits.

4.5 Account Termination by You

You may delete your account at any time by contacting us at contact@rawdly.com or using the account deletion option in the Platform settings. Deletion of your account does not automatically cancel an active subscription; you must cancel your subscription separately prior to account deletion to avoid further billing.

5. Subscription Plans, Free Trials, and Billing

5.1 Subscription Plans

Rawdly offers paid subscription plans that grant access to the Service for a recurring billing period (monthly or annual, as selected at checkout). The specific features, limitations, and pricing of each plan are described on our pricing page at https://rawdly.com/pricing, which may be updated from time to time.

5.2 Free Trial

We may offer a free trial period to new subscribers, the duration and terms of which will be communicated at the time of sign-up. During the free trial:

Full or partial access to the Service may be granted at our discretion;
No payment is required for the duration of the trial period;
At the end of the free trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expiry date;
We reserve the right to modify, restrict, or discontinue free trial offers at any time without prior notice.

5.3 Billing and Payment

By subscribing to a paid plan, you authorise us to charge your nominated payment method on a recurring basis at the applicable subscription rate. Payments are processed by Stripe in accordance with Stripe's terms of service and privacy policy. We do not store your full payment card details.

All fees are quoted and charged in the currency displayed at checkout. You are responsible for any applicable taxes, duties, or charges imposed by your jurisdiction.

5.4 Renewal and Cancellation

Subscriptions renew automatically at the end of each billing period unless cancelled. You may cancel your subscription at any time through your account settings or by contacting contact@rawdly.com. Cancellation takes effect at the end of the current billing period; you will retain access to the Service until that date.

5.5 Price Changes

We reserve the right to modify subscription pricing at any time. Where we increase the price of an existing subscription plan, we will provide at least 30 days' prior written notice via email or through the Platform. Continued use of the Service after the effective date of a price change constitutes your acceptance of the new pricing.

5.6 Refunds

All subscription fees are non-refundable except where required by applicable law. If you believe you have been charged in error, please contact us at contact@rawdly.com within 14 days of the charge and we will investigate your concern.

5.7 Failed Payments

If a scheduled payment fails, we may suspend or restrict access to your account until the outstanding balance is settled. We will notify you of failed payments and provide a reasonable opportunity to update your payment method before suspending access.

6. In-App Purchases and One-Time Payments

6.1 In-App Purchases

Certain features or add-ons within the Platform may be available for purchase as in-app purchases through the Apple App Store or Google Play Store. Such purchases are subject to the terms and conditions of the relevant app store in addition to these Terms. We are not responsible for the app store's billing practices or refund policies.

6.2 One-Time Payments

We may offer certain services, features, or products available for one-time purchase (not subject to recurring billing). All one-time purchases are processed securely through Stripe and are final at the time of transaction unless a refund is required by applicable law.

6.3 No Refunds on In-App Purchases

In-app purchases made through the Apple App Store or Google Play Store are subject to the refund policies of those platforms respectively. For direct purchases made through the Platform website, all sales are final unless otherwise stated at the point of sale or required by law.

7. User-Generated Content

7.1 Content You Submit

The Platform allows Users to create, upload, and submit content including text records, activity notes, attendance data, child profiles, images, and other operational material ("User Content"). You retain ownership of User Content that you submit, subject to the licence granted below.

7.2 Licence Granted to Rawdly

By submitting User Content to the Platform, you grant ABDO OTMANI LTD a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, transmit, reproduce, and display your User Content solely to the extent necessary to provide, operate, maintain, and improve the Service. This licence does not permit us to use your User Content for advertising, marketing, or any purpose unrelated to delivering the Service.

7.3 Your Responsibility for User Content

You are solely responsible for all User Content you submit and for ensuring that such content:

Does not infringe any third party's intellectual property rights, privacy rights, or other legal rights;
Is accurate and not misleading;
Does not contain malicious code, viruses, or harmful material;
Complies with all applicable laws and regulations;
Does not violate these Terms or our Acceptable Use Policy in Section 11.

We reserve the right, but have no obligation, to review, monitor, edit, or remove any User Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable.

7.4 Accuracy of Records

Where User Content includes records pertaining to enrolled children (attendance, activities, health notes), you warrant that such records are entered in good faith, are as accurate as reasonably practicable, and are maintained in accordance with any applicable professional or regulatory obligations governing childcare operators in your jurisdiction.

8. Intellectual Property and Trademarks

8.1 Ownership of Platform Content

All content, features, functionality, software, code, design, layout, graphics, logos, trademarks, service marks, and other materials that form part of the Platform ("Rawdly Content") are the exclusive property of ABDO OTMANI LTD or its licensors and are protected by applicable copyright, trademark, and other intellectual property laws.

8.2 Restricted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your own internal business or personal purposes in accordance with these Terms. You may not:

Copy, reproduce, distribute, modify, or create derivative works of any Rawdly Content;
Reverse engineer, decompile, or disassemble any part of the Platform;
Remove or alter any copyright, trademark, or proprietary notices;
Use any Rawdly trademarks, logos, or brand elements without our prior written consent;
Scrape, crawl, or extract data from the Platform by automated means;
Frame or mirror the Platform on any other website or service.

8.3 Trademarks

"Rawdly", the Rawdly logo, and all related product names and marks are trademarks or registered trademarks of ABDO OTMANI LTD. Unauthorised use of any Rawdly trademark is strictly prohibited and may constitute infringement.

8.4 Reservation of Rights

All rights not expressly granted to you under these Terms are reserved by ABDO OTMANI LTD. No implied licences are granted.

9. Feedback and Suggestions

If you submit ideas, suggestions, enhancement requests, recommendations, or other feedback relating to the Platform ("Feedback"), you acknowledge and agree that:

Such Feedback is entirely voluntary and unsolicited;
We may use, disclose, reproduce, modify, licence, sublicence, distribute, or implement any Feedback in any manner and for any purpose, without restriction, obligation, compensation, or credit to you;
Feedback does not constitute confidential information and we are under no obligation to keep it confidential;
You irrevocably waive any moral rights or equivalent rights in and to such Feedback to the fullest extent permitted by applicable law.

This clause does not affect your ownership of User Content as described in Section 7.

10. Promotions, Contests, and Sweepstakes

From time to time, we may offer promotions, discount codes, contests, or sweepstakes through the Platform or our marketing channels ("Promotions"). Each Promotion will be governed by its own specific terms and conditions, which will be made available at the time of the offer.

In the absence of specific terms, the following general conditions apply to all Promotions:

Promotions are subject to availability and may be withdrawn at any time without notice;
Promotions are non-transferable and have no cash value unless explicitly stated;
Discount codes and promotional credits may only be used once per account, unless otherwise specified;
We reserve the right to disqualify any participant who violates the spirit or letter of the applicable Promotion terms;
Promotions are void where prohibited by applicable law.

11. Acceptable Use Policy

You agree to use the Platform only for lawful purposes and in a manner consistent with these Terms. You must not use the Platform to:

Violate any applicable local, national, or international law or regulation;
Transmit any material that is fraudulent, misleading, defamatory, abusive, threatening, obscene, or otherwise objectionable;
Infringe upon the intellectual property rights, privacy rights, or other legal rights of any third party;
Upload or transmit malware, viruses, Trojan horses, or any other malicious or harmful code;
Attempt to gain unauthorised access to any part of the Platform, other user accounts, or Rawdly's systems or networks;
Use automated scripts, bots, crawlers, or scraping tools to access, monitor, or extract data from the Platform;
Interfere with or disrupt the integrity or performance of the Platform or the experience of other users;
Attempt to circumvent, disable, or otherwise interfere with any security-related features of the Platform;
Use the Platform to store or transmit data in violation of any applicable data protection law;
Engage in any conduct that could bring Rawdly into disrepute or damage its reputation.

We reserve the right to investigate and take appropriate legal action against anyone who violates this Acceptable Use Policy, including suspending or terminating their account and reporting the activity to law enforcement authorities.

12. Children's Data and Operator Responsibilities

12.1 Operator Accountability

Daycare operators and their authorised staff who use the Platform to manage records relating to enrolled children bear sole responsibility for ensuring that:

All relevant parental or guardian consents required under applicable law have been obtained prior to entering children's data into the Platform;
The data entered is accurate, current, and limited to what is necessary for the operational purposes of the daycare service;
Access to children's data within the Platform is restricted to authorised personnel only;
The daycare centre complies with all applicable child protection, data protection, and privacy laws in its jurisdiction.

12.2 Rawdly's Role

Rawdly provides the Platform as a technical tool to facilitate daycare management. We process children's operational data solely as a Data Processor acting on the instructions of the Operator. We do not use children's data for advertising, profiling, or any purpose beyond the operational delivery of the Service.

12.3 Parental Access

Operators are responsible for managing parent and guardian access to the Platform in accordance with their own policies and any applicable legal requirements. Rawdly provides the technical means for operators to invite and manage parent/guardian accounts but is not responsible for decisions made by operators regarding who is granted access.

13. DMCA and Copyright Infringement

13.1 Reporting Infringement

We respect the intellectual property rights of others and expect Users to do the same. If you believe that any content on the Platform infringes your copyright, you may submit a notice of alleged infringement to our designated Copyright Agent in accordance with the Digital Millennium Copyright Act (DMCA).

Your notice must include the following information:

A physical or electronic signature of the person authorised to act on behalf of the copyright owner;
A description of the copyrighted work you claim has been infringed;
A description of the material you claim is infringing, and its location on the Platform (URL or sufficient detail to allow us to locate it);
Your contact information (name, address, telephone number, and email address);
A statement that you have a good-faith belief that the use of the material is not authorised by the copyright owner, its agent, or applicable law;
A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on their behalf.

Copyright Agent Contact:
Email: contact@rawdly.com
Subject Line: DMCA Copyright Infringement Notice

13.2 Counter-Notification

If you believe that content removed or disabled in response to a DMCA notice was removed in error, you may submit a counter-notification to the Copyright Agent at the address above. Your counter-notification must comply with the requirements of 17 U.S.C. § 512(g)(3).

13.3 Repeat Infringers

In accordance with the DMCA, we maintain a policy of terminating accounts of Users who are determined to be repeat infringers of third-party copyright.

14. Third-Party Services and Links

The Platform may integrate with, or contain links to, third-party services, websites, or applications (including Stripe, Resend, Google Analytics, Firebase, and advertising platforms). These integrations and links are provided for your convenience only.

We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party service. Your access to and use of any third-party service is governed solely by that service's own terms and conditions and privacy policy.

We encourage you to review the terms and privacy policies of any third-party service you access through or in connection with the Platform.

15. Disclaimers and Limitation of Liability

15.1 Disclaimer of Warranties

THE PLATFORM AND ALL CONTENT AND SERVICES PROVIDED THROUGH IT ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RAWDLY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT ON THE PLATFORM.

15.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ABDO OTMANI LTD, ITS DIRECTORS, EMPLOYEES, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITY, OR GOODWILL;
DAMAGES ARISING FROM UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR ACCOUNT OR USER CONTENT;
DAMAGES ARISING FROM YOUR RELIANCE ON ANY CONTENT OR INFORMATION OBTAINED THROUGH THE PLATFORM;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF RAWDLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.3 Cap on Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RAWDLY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL SUBSCRIPTION FEES PAID BY YOU TO RAWDLY IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) £100 GBP.

15.4 Jurisdictional Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, Rawdly's liability will be limited to the maximum extent permitted by applicable law.

16. Indemnification

You agree to defend, indemnify, and hold harmless ABDO OTMANI LTD and its directors, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

Your access to or use of the Platform;
Your User Content;
Your violation of these Terms;
Your violation of any applicable law or regulation;
Your infringement of any third party's intellectual property, privacy, or other rights;
Any misrepresentation made by you in connection with the Service.

We reserve the right to assume exclusive control of the defence of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defence of such claims.

17. Termination and Suspension

17.1 Termination by You

You may terminate your account and cease using the Service at any time by contacting us at contact@rawdly.com or by using the account deletion feature within the Platform. Termination does not entitle you to a refund of any prepaid subscription fees.

17.2 Termination or Suspension by Rawdly

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without notice, if:

You breach any provision of these Terms;
You violate the Acceptable Use Policy in Section 11;
We reasonably suspect fraudulent, abusive, or unlawful activity on your account;
Your account has been inactive for an extended period;
Continuation of the Service to you would expose Rawdly to legal, regulatory, or reputational harm;
We are required to do so by applicable law or court order.

17.3 Effect of Termination

Upon termination of your account:

Your right to access and use the Service will immediately cease;
We may delete your account data and User Content in accordance with our data retention policy and applicable law;
Any outstanding payment obligations will remain due and payable;
All clauses of these Terms that by their nature should survive termination shall survive, including Sections 8, 9, 13, 15, 16, and 18.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws provisions.

18.2 Jurisdiction

Subject to Section 18.3 below, you agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.

18.3 Alternative Dispute Resolution

Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute informally by contacting us at contact@rawdly.com with a written description of the dispute. We will endeavour to respond within 30 days and work in good faith toward an amicable resolution.

18.4 Users in Other Jurisdictions

Nothing in this Section limits your rights under mandatory consumer protection laws applicable in your country of residence. If you are a consumer located in the European Union, you may also have the right to use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

19. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

Update the "Last Updated" date at the top of this document;
Post a prominent notice on the Platform; and/or
Send a notification to the email address associated with your account.

Your continued use of the Platform after the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription before the effective date of the changes.

20. Severability and Entire Agreement

20.1 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from the Terms if modification is not possible. The remaining provisions shall continue in full force and effect.

20.2 Entire Agreement

These Terms, together with the Privacy Policy and any other policies or agreements expressly incorporated by reference, constitute the entire agreement between you and ABDO OTMANI LTD with respect to your use of the Platform and supersede all prior agreements, understandings, representations, and warranties.

20.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be made in writing and signed by an authorised representative of ABDO OTMANI LTD.

20.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations under these Terms to any affiliate, successor, or acquirer without restriction.

21. Contact Us

If you have any questions, concerns, or requests relating to these Terms and Conditions, please contact us through any of the following channels:

ABDO OTMANI LTD
71-75, Shelton Street
Covent Garden
London, WC2H 9
United Kingdom

Email: contact@rawdly.com
Contact Page: https://rawdly.com/contact
Website: https://rawdly.com

We aim to respond to all enquiries within 5 business days.

These Terms and Conditions were last reviewed and updated on 4 April 2026. Previous versions are available upon request.

Términos y condiciones

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