Politique de remboursement
Conditions de remboursement et d'annulation pour rawdly.com et l'application mobile Rawdly Parent. Exploitée par Nabucore Tech SARL. Paiements traités par Paddle en tant que Marchand de Référence. Le texte juridique complet ci-dessous est en anglais.
Rawdly | Operated by Nabucore Tech SARL Effective Date: 7 June 2026 Last Updated: 7 June 2026 Version: 1.0
This Refund Policy explains when and how you can request a refund for purchases made on the Rawdly website at https://rawdly.com and the Rawdly Parent mobile application (collectively, the "Service"). It forms part of, and should be read together with, our Terms and Conditions.
1. Merchant of Record
Our online payments and subscriptions purchased through the Service are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record for those transactions. This means Paddle handles billing, payment processing, tax collection, and refunds on our behalf. Your purchase receipt and billing statement will reference Paddle.
2. 14-Day Money-Back Guarantee
We want you to be confident in your purchase. If you are not satisfied with a new paid subscription, you may request a full refund within 14 days of the initial purchase date.
To qualify:
- The request must be made within 14 days of the date of the first charge for that subscription; and
- The 14-day guarantee applies to the initial purchase of a subscription, not to subsequent renewals.
3. Subscription Renewals
Subscriptions renew automatically at the end of each billing period unless cancelled. Charges for renewals are not covered by the 14-day money-back guarantee and are generally non-refundable.
To avoid being charged for a renewal, you may cancel your subscription at any time before the renewal date (see Section 5). Cancellation stops future charges; it does not retroactively refund a renewal that has already been processed, except where required by applicable law.
4. How to Request a Refund
You can request a refund in either of the following ways:
- Through Paddle: Use the link in your Paddle order confirmation email, or contact Paddle buyer support at https://paddle.net; or
- Through us: Email contact@rawdly.com with the email address used at purchase and your order or receipt number.
Approved refunds are issued to the original payment method. The time it takes for the refund to appear depends on your bank or card issuer, typically 5–10 business days.
5. Cancelling Your Subscription
You may cancel your subscription at any time through your account settings or by contacting contact@rawdly.com. When you cancel, you will retain access to the Service until the end of your current billing period, after which it will not renew.
6. In-App Purchases via App Stores
Purchases made through the Apple App Store or Google Play Store are subject to the refund policies of those platforms, and refunds for such purchases must be requested directly from Apple or Google. This Refund Policy applies only to purchases processed by Paddle through the Service.
7. Statutory Rights
Nothing in this Refund Policy limits any non-waivable refund or cancellation rights you may have under the consumer protection laws of your country or region. Where mandatory law grants you a broader right to a refund, that law prevails.
8. Contact Us
If you have any questions about this Refund Policy, please contact us at contact@rawdly.com.